Refund & Cancellation Policy

This policy describes how billing, cancellation, and refunds work for paid Formz subscriptions (Pro and Business plans). It is part of our Terms of Service.

1. Billing

Paid plans are billed in advance, either monthly or annually depending on the plan you choose, through our payment processor, Stripe. Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

2. Cancellation

You can cancel your subscription at any time from your account's Billing settings. When you cancel, your plan remains active through the end of your current billing period, and you will not be charged again. At the end of that period, your account reverts to the free Starter plan, and any features or usage limits beyond the Starter plan will no longer be available, though existing forms and responses are not deleted.

3. Refunds

Subscription fees are generally non-refundable, including for partial billing periods, unused features, or early cancellation. If you believe you were charged in error (e.g. a duplicate charge or a billing system malfunction), contact us within 30 days of the charge at support@joinformz.com and we will review the issue in good faith. Nothing in this policy limits any refund right you have under applicable law.

4. Failed Payments

If a renewal payment fails, Stripe will automatically retry the charge. If payment continues to fail, your subscription may be downgraded to the free Starter plan.

5. Plan Changes

Upgrading or downgrading between paid plans takes effect immediately; Stripe prorates the difference for the remainder of your current billing period.

6. Contact

For billing questions or disputes, contact support@joinformz.com.